Customer Experience Intern - Flutterwave

eg. Accountant or Accounting or Kempinski



Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.






A Must Read Article: 10 checks to identify fraudulent or scam job offers

Job Alerts: Click here to join us on Telegram

1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

We are recruiting to fill the position of Customer Experience Intern

About the Customer Experience Internship Role

  • We are looking for a driven, passionate and committed individual to join the team as we grow and expand across Africa and beyond.
  • As our Customer Experience Intern, your primary responsibility will be to support the effective & efficient management of the Contact Center by providing first-level support to customers and ensuring resolution of complaints received across all channels. The role will also support the onboarding and customer retention initiatives.
  • **The Customer Experience Internship shall be for a minimum of one (1) year

ADVERTISEMENT

CONTINUE READING BELOW

Responsibilities include but are not limited to:

  • Act as the first contact person for all external customer queries and complaints
  • Build relationships, earn trust and buy-in from customers in order to get referral business, and retain customer loyalty.
  • Act as the first line of escalation for all customer complaints.
  • Respond to emails, social media queries, chats, web reviews, or phone calls as assigned.
  • Assist in ensuring the contact center is functioning at all times, documenting and reporting any interruption in service to the appropriate channel.
  • Assist in maintaining clear and open two-way channels of communication with other departments within the company.
  • Ensure all queries and complaints from existing and potential customers are effectively and promptly resolved within SLAs.
  • Examine pertinent information and determine the accuracy of customer issues and responsibility for resolution.
  • Ensure effective provision of answers to questions and inquiries from the public about Flutterwave’s products and services.
  • Cross-sell other products to customers
  • Carry out telephone survey calls.

Requirements

Desired skills and expertise:

  • Good verbal and written communication skills.
  • Ability to resolve customer’s queries.
  • Result oriented. Focuses on getting things finished.
  • Confidentiality
  • Good computer skills
  • Strong Influencing and Persuasive Skills.
  • Ability to handle pressure/conflict.
  • Self-motivated.
  • Team Player
  • Excellent Interpersonal Skills
  • Good problem-solving skills
  • Ability to work with minimal supervision.
  • Integrity and honesty

ADVERTISEMENT

CONTINUE READING BELOW

Other requirements:

  • Willingness to work on shifts (including weekends & public holidays)
  • Positive attitude
  • Willingness to switch roles within the team

Location: Lagos

ADVERTISEMENT

CONTINUE READING BELOW


How To Apply

Interested applicants should:

Click here to visit the official website to read more and apply

JobSearch Nigeria Job Widget

Display job vacancies in Nigeria on your website or blog for FREE!!

Get Started !!

FIND CURRENT JOBS IN SOUTH AFRICA TODAY

JobSearch Nigeria is your most reliable website for latest jobs in Nigeria today. If you are interested in getting genuine and reviewed job vacancies in Nigeria from the best companies, then you are in the right place. Browse For Graduate Jobs, Government Recruitments & More. You can find current jobs in Nigeria today on LinkedIn, Glassdoor, Graphic, Job Web Nigeria here

TOP CAREER ARTICLES FROM EXPERTS

Job search is not an easy journey especially for job vacancies in Nigeria. That is why we have engaged experts to write seasoned articles to guide your job search in Nigeria. We cover interviews, cover letters, CVs, aptitude tests, workplace life, entrepreneurship, personal finance and more. Check out our career articles page today!

Top

© 2021 - 2021 JobSearch Nigeria - Jobs In Nigeria

Powered by Yaks Baker

x
advertise