Senior Engineer. Enterprise Services - 9mobile Nigeria

eg. Accountant or Accounting or Kempinski



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Job Summary

Provide necessary support towards the integration/operations and maintenance of enterprise customer services, via various transmission media microwave, fiber optics and satellite.

Principal Functions

  • Provide high level technical support to enterprise customers, and field support engineers, in resolving outages on enterprise links
  • Proffer long term solutions to repetitive enterprise links degradation affecting customer's network quality and availability.
  • Provide feedback to the planning team on ways of improving enterprise customer experience based on the prevailing transmission network realities.
  • Coordinate the relevant transmission operations / IPBB/ LAAS vendor teams to work together in resolving enterprise customer outages within acceptable MTTRs.
  • Provide relevant reports for periodic availability reconciliation with enterprise customers as at when due.
  • Maintain a detailed and updated database of all operational enterprise customer links.
  • Coordinate the timely end to end implementation of approved capacity changes (upgrades/downgrades) on enterprise customer links.
  • Attend service review meetings with enterprise customers and internal stakeholders.

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  • Maintain an up to date database of all the work orders for all enterprise customers.
  • Provide the root cause analysis (RCA)for enterprise service outages to the NOC / customer.
  • Maintain detailed reports of enterprise outages across the network.
  • Perform any other duties as assigned by the Manager, Fixed Transmission Operations

 

Educational Requirements

  • First degree in a related Engineering field
  • Four(4) to Six(6) years  post NYSC work experience

 

Knowledge

  • IP/MPLS Technologies
  • Telecommunications & Mobile Network Standards & Specifications
  • Network Administration

Skills

  • Problem Solving / Analytical thinking
  • Customer management
  • Good Communication
  • Teaming

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Behavior

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus

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How To Apply

Interested applicants should:

Click here to visit the official website to read more and apply

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